CCTV News:Recently, a video of "Mercedes-Benz female car owners defending their rights" detonated the network. In the video, the female car owner cried that in order to celebrate her 30th birthday, she bought a new Mercedes-Benz car for 660,000 yuan in a 4S shop in Xi ‘an, but it was only 5 minutes before she signed the bill to pick up the car, and she found that the engine leaked oil.
Since then, within 15 days, she has repeatedly communicated with the 4S shop to solve the problem, but was told that she could not refund or change the car, and she could only change the engine according to the "three guarantees policy for automobiles". In this regard, the female car owner could not accept it. In desperation, she had to sit on the roof of the Mercedes-Benz in the store and ask for a statement.
The 4s shop said that it had reached a settlement with the owner privately, but the owner said that he had not received any reply. On April 13th, the High-tech Branch of Xi ‘an Market Supervision Bureau has set up a multi-department joint investigation team. The female car owner said that she has met with the investigation team and put forward eight major demands, including investigating the history of the vehicle, testing the vehicle, formally apologizing and giving mental compensation.
The owner said that it took five minutes to pick up the car, and it was found that the vehicle leaked oil. Then, did this oil-leaking Mercedes-Benz have quality problems before the sale? Continue to understand.
On April 12, the reporter learned from the High-tech Branch of Xi ‘an Municipal Market Supervision Bureau that on the afternoon of April 11, the industry and commerce in the jurisdiction had already got in touch with the owner, and confirmed that the owner bought an imported Mercedes-Benz CLS300 sports car on March 27, with a bare car price of more than 580,000, including loan fees and other expenses totaling about 60,000.
The staff of Xi ‘an Lizhixing Mercedes-Benz 4S store said that all vehicles, each 4S store is the same, and will be tested by the manufacturer, including the test in the store.
According to the 4S shop, according to the three-guarantee policy for family cars, only the engine can be replaced for the owner. So how is the three-guarantee policy for family cars stipulated?
The reporter inquired about the "Provisions on Responsibility for Repair, Replacement and Return of Household Automobile Products" and found that the "Regulations" clarified that household automobile products have product quality problems during the warranty period and can be repaired free of charge. Within the "three guarantees validity period", you can go through the formalities of returning or exchanging goods. Among them, the warranty period is not less than 3 years and 60,000 kilometers, and the validity period of "Three Guarantees" is not less than 2 years or the mileage is 50,000 kilometers. As for the conditions for returning goods, the Provisions on Responsibility for Repairing, Replacing and Returning Household Automobile Products lists four specific situations: The first one is that if the steering system fails, the braking system fails, the car body cracks and the fuel leaks within 60 days after the seller issues the car purchase invoice or within 3,000 kilometers, you can choose to exchange or return the goods.
Beijing Mercedes-Benz Sales Co., Ltd. issued a statement on the 13th, saying that the company has attached great importance to it since it recently learned about the unpleasant experience of its customers, and immediately launched an in-depth investigation on this matter to know the relevant details as much as possible. Anyway, I apologize for the customer’s experience. The company has sent a special working group to Xi ‘an, and will make an appointment with customers as soon as possible to communicate directly, and strive to reach a satisfactory solution on a reasonable basis.