标签： 西安高端海选

　　As the leading third-party automobile quality evaluation platform in China, Chezhi. com launched the column of "New Car Commodity Evaluation" based on massive automobile product test samples and scientific data model. Every month, according to several models on sale that have been listed in China for less than two years, and the mileage is less than 5,000 kilometers, through the two dimensions of objective data and subjective feelings, senior appraisers use professional equipment to systematically test and evaluate, so as to comprehensively display and analyze the overall commodity level of new cars in the domestic automobile market and provide objective and true opinions for consumers when purchasing vehicles.

　　Compared with the previous SUV of the Fox brand, the latest Alfa T5 adopts a more sporty design and personalized color matching, and with the adjustment of Magna chassis, it presents a unique product positioning. At the same time, Alfa T5 also has hard-core indicators such as 800V fast charge and 660km battery life, which is completely called "all-round" pure electric SUV. According to the data of Chezhi. com, as of press time, the cumulative number of complaints of the 2024 Extreme Fox Alpha T5 has been 7 since its listing, and the word-of-mouth performance in the short term is worthy of recognition. So, can the 2024 Extreme Fox Alpha T5 continue the existing word-of-mouth performance? Will there be some new problems that ordinary consumers can’t find? This issue of "New Car Commodity Evaluation" will clear the fog for you, and restore a real 2024 Extreme Fox Alfa T5 through objective data and subjective feelings.

　　I. Objective data

　　This project mainly shows the new car’s commercial performance in an all-round and intuitive way in the form of objective data through field tests on 12 items such as body technology, paint film level, air quality inside the car, vibration and noise, parking radar and lighting/vision.

　　In the process of body testing, 10 key parts are selected for the whole vehicle, and 3 key points are selected for each key part to measure, so as to evaluate the uniformity of gaps in each key part. According to the test results, the average gap of most parts of the 2024 Extreme Fox Alfa T5 is controlled within 3.5 mm.. Among them, the average gap between the rear fenders on both sides and the trunk is slightly higher, but the uniformity performance is good, which does not have much impact on the test results.

　　In the test of paint film level, it should be pointed out that the roof of the 2024 Extreme Fox Alpha T5 is made of non-metallic materials, so no valid data can be measured. Through the test results, it can be found that the average paint film thickness of the 2024 Extreme Fox Alpha T5 vehicle is about 123.7μm, and the data level reaches the standard value of advanced vehicles (120μm-150μm). According to the test data of key parts, the average thickness of paint film on both sides of the front door and the rear fender is quite different, and the thickness of paint film on the front fender, the rear door and the trunk is not up to the standard value of advanced cars, which reflects that there is still room for improvement in the spraying uniformity of the 2024 Extreme Fox Alpha T5.

　　In the test of indoor air quality, the vehicle was placed in an internal ground parking lot with few vehicles. The measured formaldehyde content in the car of the 2024 Extreme Fox Alfa T5 was 0.01mg/m3, which was in line with the relevant standards in the "Guidelines for Air Quality Evaluation in Passenger Cars" (People’s Republic of China (PRC) national standard GB/T 27630-2011) jointly issued by the former Ministry of Environmental Protection and the General Administration of Quality Supervision, Inspection and Quarantine, which was implemented on March 1, 2012.

　　In the static noise test, the measured noise value of the 2024 Extreme Fox Alpha T5 in the stationary state is 30dB, which reaches the lowest value of the test instrument. Because of the motor drive, there will be no obvious noise after the vehicle starts.

　　In the air conditioning noise test, the test instrument is placed about 10cm away from the air outlet of the air conditioner, and then the air volume of the air conditioner is increased from small to large, and the noise value of the driver’s position in different gears is measured. According to the actual measurement, the air conditioning of the 2024 Extreme Fox Alfa T5 is divided into 8 grades, and the noise value measured when the top grade is turned on is 68.6dB, which is slightly higher than that of the same class previously tested.

　　In the static in-vehicle vibration test, the vibration value of the steering wheel of the 2024 Extreme Fox Alfa T5 is always zero under both idle and load conditions, and the vibration value of the front seat is slightly higher than that of the rear seat under both conditions, so the actual somatosensory sensation is not obvious.

　　In addition, we also tested the parking radar, lighting/vision, control system, tires, sunroof, seat and trunk. After testing, the 2024 Extreme Fox Alpha T5 driver’s seat has a wide range and can adapt to drivers of different heights. The length of the front and rear seat cushions has reached the middle and upper reaches of the same level, making the ride comfortable. The evaluation vehicle is equipped with Han Tai Ventus S1 evo3 EV series tires, and adopts professional noise reduction technology, which can provide excellent grip, and tyre size is 245/45 R20. Relatively speaking, the recent warning distance between the front and rear parking radars is quite different from the test experience value, which needs to be optimized.

　　Second, subjective feelings

　　This project is evaluated subjectively by several judges according to the actual static and dynamic performance of new cars. Among them, the static aspect includes four parts: external, internal, spatial and human-computer interaction; Dynamic aspects include acceleration, braking, steering, driving experience and driving safety. Finally, the total score is given by comprehensively referring to the subjective evaluation opinions of the judges, and the actual performance of the new car in terms of commodity is reflected from the perspective of subjective feelings.

　　In the external feeling evaluation, on the basis of inheriting the family design language, the 2024 Extreme Fox Alpha T5 incorporates a lot of sports elements, including the blackened front grille, the blackened front and rear light sets and the red brake calipers, all of which show a full sports atmosphere. Headlights are sharp in shape and adopt full LED light source, which provides a more practical adaptive far and near light function. The side is designed with a hidden door handle and equipped with the function of inductive keyless entry. However, because the mechanical keyhole is hidden in the door handle, it is still inconvenient to use.

　　In the internal feeling evaluation, the 2024 Extreme Fox Alpha T5 adopts the minimalist design style that is the mainstream of new energy vehicles. The center console does not provide physical buttons and LCD instruments, and all vehicle information and function control are realized through the center console. Although it has a strong sense of technology, it takes some time to adapt to daily use. In terms of materials, the center console and door panel are covered with a large area of soft materials, and the seat filler is moderate in hardness, which not only ensures the ride comfort, but also provides sufficient support.

　　The 2024 Extreme Fox Alfa T5 provides three USB ports, with a combination of a Type-A and a Type-C in the front row and only one Type-C port in the rear row. Comparatively speaking, the number of rear interfaces is small and the type is single. The evaluation car is also equipped with a front mobile phone wireless charging board at the front end of the central armrest, which is convenient for daily use.

　　Thanks to the pure electric platform and reasonable layout, the head and leg space of the front and rear passengers are very ample, and there is no pressure to meet daily use. In terms of storage space, an open storage compartment is provided under the floating middle island in the front row, which can accommodate larger items. The central armrest box is equipped with air conditioning air outlet, which can be used as a refrigerator. Slightly insufficient is that the storage compartments of the front and rear door panels are small in volume and generally practical.

　　The 15.6-inch central control panel is built with Qualcomm Snapdragon 8155 chip. The measured touch screen is sensitive and the system runs smoothly. The interface adopts the common multi-page card layout form, and the common functions are located at the bottom of the screen, which makes it easier to operate. In the aspect of human-computer interaction, the voice system supports the functions of no wake-up words, continuous voice recognition, visible and instant speaking, etc. Through voice, the window can be operated and the seat can be heated.

　　The evaluation vehicle is equipped with Contemporary Amperex Technology Co., Limited ternary lithium battery, which supports 800V high-voltage fast charging. The performance parameters of the front single motor are excellent, and the actual dynamic performance is also remarkable. The adjustment of the accelerator pedal is sensitive, and the power feedback can be quickly obtained by lightly stepping on it, and the whole acceleration process is very smooth, which can fully meet the daily use requirements.

　　The evaluation car provides a wealth of driving modes to choose from, in which the dynamic response is slightly slower and the acceleration is more linear in comfort mode; In sports mode, the power output is direct and crisp, and the feeling of pushing back is more obvious. In addition, the vehicle also provides a self-defined driving mode, and the driver can adjust the acceleration performance, steering mode and energy recovery according to his own habits, which has a high degree of freedom.

　　The brake pedal stroke is moderate, and the overall setting is very linear. Whether it is full braking or light pedal, the desired braking effect can be obtained, which brings enough confidence to people.

　　The steering wheel feels light, the virtual position control is reasonable, and it is easy to drive. Under different steering modes, the steering wheel strength will change slightly, but the overall difference is not big. In terms of handling, the front of the car responds quickly when turning or merging, and the rear of the car also has good tracking performance, which makes it more flexible to drive.

　　The overall adjustment style of the chassis is comfortable. When the vehicle passes through the bridge joint and slightly bumps the road, the suspension can quickly filter the vibration and the sound insulation effect is excellent. When facing the rough road, the suspension can also provide some support, which can restrain the redundant bounce of the car body to the maximum extent.

　　The evaluation car is equipped with L2-class assisted driving system. The intelligent cruise system can control the speed and steering, and realize autonomous car following. The acceleration and deceleration during car following are moderate, and the following distance supports multi-gear adjustment. However, the distance between the nearest gear and the preceding car is large, which is easy to be jammed by other vehicles.

　　Summary:

　　Based on the above test results, it is concluded that the overall performance of the 2024 Extreme Fox Alpha T5 in terms of objective data and subjective feelings has reached the expectations of the expert jury. On the objective data level, the performance of body technology and paint film thickness is acceptable, but there is still room for improvement in paint film spraying uniformity, and radar distance control needs to be optimized. On the subjective feeling level, the 2024 Extreme Fox Alpha T5 has performed well in exterior interior design, human-computer interaction and driving experience, but there are still some problems such as poor convenience of using mechanical keys and unreasonable distance between cruise system and car. On the whole, the commercial performance of the 2024 Extreme Fox Alfa T5 is above average among the tested models of the same class.

From 69,800 to 79,800, the landing is cheaper than Qin PLUS. In order to consolidate its position in the rivers and lakes, it is really a cost price to sell cars!

Since the 79,800 version of PLUS was launched and the slogan "Electricity is lower than oil" was used, many joint venture brands have felt unprecedented pressure. Looking at the latest weekly sales list, Qin PLUS sold tens of thousands of units in seven days, while the monthly sales of the old brands were less than 4,000, which shows how powerful the price of 79,800 is!

However, the joint venture brand that has worked hard for many years will not just sit still. No, recently, Nissan Sylphy launched a powerful counterattack, with only 69,800 classic Sylphy, and the slogan "Oil is more stable than electricity and lower than electricity" was put forward to illustrate its advantages.

The 69,800 model is a classic Sylphy comfort version with an original guide price of 106,800. Even with insurance and purchase tax, it will land in the early 80,000 s, which is indeed cheaper than Qin PLUS. However, the overall sense of design and fashion can’t compete with today’s Qin PLUS at all, and the configuration is also very different. However, in terms of fuel consumption, there is a fight between the two. There is no motor to support Sylphy, and the comprehensive fuel consumption of 100 kilometers can also be controlled at about 5 liters, which is comparable to Qin PLUS in the feed state.

The classic version of Sylphy has a length, width and height of 4631×1760×1503 mm and a wheelbase of 2700 mm. The body size is not bright, but the space utilization rate is good, and the space performance of the front and rear rows is very ample. This car is equipped with 1.6 liters, and its power output is relatively weak. The maximum horsepower is only 122 horsepower, and the peak value is 155. It is also matched with a relatively gentle CVT gearbox, but power is not the selling point of this car. Super high reliability and excellent fuel economy are the magic weapon for winning the classic Sylphy. In terms of chassis, this car adopts the combination of front McPherson independent suspension and rear longitudinal arm torsion beam. Although the types of suspension are relatively low, after training, its comfort is good, and it filters out small fluctuations on the road surface. Coupled with soft seats, it is more comfortable to ride for a long time than German cars at the same price.

In terms of configuration, there are not many configurations that classic Sylphy can get. The whole system comes standard with 6, 4 speakers, rear air outlet and other functional configurations, which are almost the same as taxis. The configuration of the high-profile models is not high either, except for the conventional functions such as electric sunroof, eight-inch central control and leather-like seats. Therefore, people who buy classic Sylphy generally don’t pay much attention to configuration, just regard it as a relatively cheap means of transportation.

However, the advantages of Sylphy are also clearly stated on the poster, and the oil car is more stable, which may be the place where Sylphy owners care most!

　　With the settlement agreement between the rights-defending female car owner and Xi ‘an Lizhixing Automobile Co., Ltd., the Mercedes-Benz oil spill is about to come to an end. However, the problem of automobile consumption rights protection is worthy of in-depth discussion and comprehensive reflection by the public.

　　On the morning of April 17th, China Consumers Association held a symposium in Beijing to promote the solution to the problem of automobile consumption rights protection, focusing on the problem of automobile consumption rights protection, and invited relevant legal experts and lawyers to participate in it. The discussion focused on the application and perfection of Provisions on Responsibility for Repair, Replacement and Return of Household Automobile Products, the problems and improvement of Guidelines for Pre-sale Inspection Services of Passenger Cars (Trial) (hereinafter referred to as PDI Rules), the collection of fees for financial services in automobile sales, and automobile consumers.

　　The relevant person in charge of the China Consumers Association pointed out that the current difficulties in safeguarding the rights of automobile consumption are mainly manifested in five major pain points: difficulty in consumer identification, difficulty in obtaining evidence, difficulty in consumer identification, difficulty in consumer consultation and difficulty in solving consumer complaints.

　　In response to the public’s widespread concern about the financial service fee for automobile sales in the Mercedes-Benz oil spill incident, the relevant person in charge of the China Consumers Association responded that the financial services for automobile sales should be clearly marked, and illegal activities such as compulsory trading should be put an end to.

　　There were 17,000 complaints about automobile consumption last year.

　　With the sustained and rapid development of economy and society, the number of cars in China has maintained a rapid growth trend in recent years. According to the statistics of the Ministry of Public Security, the number of cars in China reached 240 million in 2018, an increase of 10.51% compared with 2017. China’s automobile consumption scale has maintained a high level. But there are a lot of complaints in the field of automobile consumption.

　　Judging from the brands involved in the complaints, BYD ranked first, followed by Mercedes-Benz, BMW, Buick, Audi, FAW-Volkswagen, Changan Ford, Dongfeng Nissan, SAIC Volkswagen and Dongfeng Honda. According to the data analysis, the three German luxury car brands Mercedes-Benz, BMW and Audi are all on the list, which also reflects the upward trend of automobile consumption. This complaint data is absolute, and consumers should consider it comprehensively because of the different sales volume and ownership of each automobile brand.

　　Statistics show that 62.7% of all automobile-related complaints in 2018 were family cars, followed by auto parts, accounting for 26.2%, accounting for nearly 90% of the total. In 2018, the Complaints and Consultation Information System of the National Consumers Association recorded a total of 19,283 complaints about automobile products (including parts), a decrease of 5.8% compared with the previous year. In 2018, a total of 17,773 automobile-related consumer complaints were accepted, with an acceptance rate of 92.17%; 1.77% of consumer complaints are pending, and 6.06% of complaints are not accepted due to reasons such as exceeding the scope of handling or jurisdiction, withdrawal, inability of the parties to inquire, and insufficient evidence.

　　The relevant person in charge of China Consumers Association analyzed that the reason for the decline was on the one hand affected by the 4.1% decline in passenger car sales in 2018, and on the other hand related to the special rectification carried out by the market supervision department to improve the consumption environment.

　　Judging from the handling results of complaints, 67.8% of the complaints reached an agreement after mediation, saving consumers 134 million yuan in economic losses. Among the cases that need mediation, the success rate of mediation once is 82.2%, and over 90% of cases can be mediated twice. The mediation methods are mainly face-to-face mediation and telephone mediation.

　　From the way of consumer complaints, the proportion of complaints made by telephone, Internet, letters, etc. are 52.9%, 22.9% and 15.3% respectively, accounting for over 90% of the total. Compared with the previous year, the proportion of complaints through internet channels increased by 4.9 percentage points, while the proportion of telephone complaints decreased by 2.1 percentage points.

　　After-sales service problems accounted for 32.2%.

　　From the classification of consumer complaints, automobile-related complaints mainly focus on after-sales service, contract and quality problems, accounting for 32.2%, 20.7% and 20.0% respectively, and the total of the three types of problems accounts for over 70%.

　　With the growth of car ownership, the proportion of after-sales service problems has increased, contract problems have decreased slightly, and false propaganda and price disputes have also increased.

　　The relevant person in charge of China Consumers Association said that, specifically, complaints related to automobile after-sales problems mainly include: non-performance of three-guarantee obligations, non-performance of after-sales commitments, charging for repairs during the three-guarantee period after sales, and failure to perform after-sales services due to changes in operators, which account for 50.1%, 38.3%, 5.0% and 2.9% of after-sales problems respectively.

　　Complaints about automobile contract problems mainly include: deposit disputes, contract breach, unequal format clauses, etc., which account for 32.6%, 22.0% and 4.9% of contract problems respectively.

　　Complaints about automobile quality problems mainly include: product performance problems, unqualified goods and lack of specific use environment, accounting for 27.3%, 13.4% and 9.2% of all quality problems respectively.

　　From 2016 to 2018, the data of the complaints and consultation information system of the National Consumers Association showed that the complaints of automobile products (including parts) increased from 15,000 pieces/year to about 19,000 pieces/year, and the complaint resolution rate declined. The main problems of consumer complaints are after-sales service, contract disputes, product quality, financial services and so on.

　　Statistics show that automobile sales enterprises and service enterprises are the main targets of complaints. From the infringement data of operators, consumers’ rights of safety, fair trade and claim in automobile consumption are the high-incidence areas of infringement by operators, and consumers are most concerned about safety rights. Among them, the right to safety accounts for 46.5%, the right to fair trade accounts for 26.7%, and the right to claim compensation accounts for 18.9%.

　　It is an obligation to deliver qualified cars.

　　According to the relevant person in charge of China Consumers Association, it is difficult to protect the rights of automobile consumption in five aspects: operators make excuses and consumers are difficult to identify; Operators do not provide vouchers, and it is difficult for consumers to obtain evidence; Disputes over product quality make it difficult for consumers to identify; Operators buck passing, and it is difficult for consumers to negotiate; Rights protection involves complex issues and it is difficult to solve consumer complaints.

　　In response to the Mercedes-Benz oil spill in Xi ‘an, the relevant person in charge of China Consumers Association pointed out that it is the operator’s due obligation to deliver the automobile products up to standard.

　　Article 12 of the Product Quality Law stipulates that the quality of products shall pass the inspection, and unqualified products shall not be passed off as qualified products. Article 8 of the Provisions on Responsibility for Repair, Replacement and Return of Household Automobile Products stipulates that producers shall strictly implement the ex-factory inspection system, and household automobile products that have not passed the inspection shall not be sold out of the factory.

　　"It is the contractual obligation of the operator to deliver qualified products, and the three guarantees are post-contractual obligations. The two should not be confused." The relevant person in charge of China Consumers Association stressed that if the operator sells unqualified products, consumers can, in accordance with Article 54 of the Law on the Protection of Consumer Rights and Interests, "if the consumer requests to return the goods that have been identified as unqualified by the relevant administrative departments according to law, the operator shall be responsible for the return." If the operator commits fraud, he should also bear the corresponding liability for compensation.

　　In practice, some operators deliver unqualified vehicles to consumers, but refuse to bear the responsibility of returning goods or corresponding compensation on the grounds of the three guarantees of automobiles, which violates the law.

　　PDI rules should not restrict consumers’ rights.

　　In view of the PDI new car inspection fee charged by 4S stores, the relevant person in charge of China Consumers Association believes that PDI rules belong to industry self-discipline norms and should not restrict consumers’ rights.

　　The Guidelines for Pre-sale Inspection Service of New Passenger Cars (Trial) is an industry self-discipline norm led by industry organizations and formulated by 12 enterprises. It involves the inspection regulations for new passenger cars before they are delivered to consumers.

　　The relevant person in charge of China Consumers Association said that the relevant manufacturers and their dealers should check and implement them one by one according to the relevant contents to ensure the actual quality of new car delivery. For some operators whose PDI inspection is a mere formality, which causes various problems in the delivery of vehicles, industry self-discipline should be strengthened to regulate them. At the same time, the PDI rules jointly formulated by enterprises belong to industry self-discipline norms, and should not restrict consumers’ substantive rights, but should be revised and improved according to consumers’ demands and related practical disputes.

　　Financial service fees put an end to compulsory transactions

　　In view of the current situation that 4S stores generally charge auto financial service fees, the relevant person in charge of China Consumers Association believes that auto sales financial services should be clearly marked to prevent illegal activities such as compulsory transactions.

　　According to the relevant provisions of the Law on the Protection of Consumer Rights and Interests and the Measures for the Administration of Automobile Sales, dealers shall not force consumers to buy insurance or provide services such as vehicle registration on their behalf when selling cars. In violation of the relevant provisions, the local competent commerce department at or above the county level shall order it to make corrections, and may give a warning or a fine of not more than 30,000 yuan.

　　"In the course of trading, the operator shall express all the charging items to consumers in advance, and shall not make unreasonable restrictions or compulsory transactions. However, in the current automobile sales service, there are problems such as forcing consumers to buy insurance, paying renewal deposit or renewal deposit. Some dealers overcharge the license fee and financial service fee without telling consumers, and do not issue invoices, which causes strong dissatisfaction among consumers. " The relevant person in charge of China Consumers Association said that these illegal acts should be severely punished according to law.

　　Operators should solve consumer disputes quickly.

　　Article 4 of the Consumer Protection Law stipulates that business operators and consumers should follow the principles of voluntariness, equality, fairness, honesty and credibility when conducting transactions. Article 23 stipulates that if a consumer finds a defect in a motor vehicle within six months from the date of receiving the commodity, and a dispute arises, the operator shall bear the burden of proof on the defect.

　　Article 8 of the Measures for Punishment of Infringement on Consumers’ Rights and Interests stipulates that business operators shall not deliberately delay or unreasonably refuse consumers’ legitimate demands when providing commodities or services.

　　The relevant person in charge of China Consumers Association pointed out that operators should respect consumers’ rights and interests and solve consumer disputes honestly and quickly.

　　"As the first responsible person to safeguard consumers’ rights and interests, operators should attach great importance to consumers’ opinions, face up to consumers’ reasonable demands, earnestly fulfill their legal obligations and responsibilities, and properly resolve consumer disputes. If the product is found to be defective within six months of delivery, the operator also bears the burden of proof. " The relevant person in charge of China Consumers Association stressed that delaying prevarication and bullying will not only be severely punished by law, but also lose the trust of consumers.

　　It is necessary to increase the scope of supervision and spot checks.

　　In recent years, the national automobile complaints and the recent Mercedes-Benz female car owners’ rights protection incidents have highlighted the current situation that it is difficult to protect rights in the field of automobile consumption, the urgency of credit construction and the necessity of building a harmonious consumption environment.

　　In view of the difficulty in safeguarding the rights of automobile consumption, China Consumers Association calls on the whole society to jointly establish the concept of consumer priority and work together to solve the problem.

　　On the one hand, it calls on the legislature to listen to consumers’ opinions extensively, further revise and improve the product quality law, three guarantees for automobiles and other regulations, improve the legislative level of product quality assurance, clarify that people should be held accountable for violations of laws, strengthen the protection of consumers, and prevent operators from evading their due obligations and responsibilities and harming consumers’ legitimate rights and interests.

　　On the other hand, it appeals to all relevant administrative departments to pay attention to the problems reflected by consumers, further strengthen supervision and management in the field of automobile consumption, promptly investigate and deal with outstanding behaviors that harm consumers’ rights and interests, standardize automobile sales and ancillary services, increase the scope and intensity of supervision and spot checks, continuously improve the efficiency of administrative law enforcement, and enhance consumer satisfaction.

　　The relevant person in charge of China Consumers Association said that it is hoped that the automobile industry organizations will strengthen industry self-discipline and internal constraints, attach importance to and listen to consumers’ opinions, revise and improve relevant rules of the automobile industry in time, strengthen service supervision, data monitoring and risk management, eliminate improper restrictions on consumers’ rights, promote the establishment of industry credit restraint mechanism, blacklist operators who seriously infringe on consumers’ rights and realize effective industry governance.

　　"China Consumers Association will thoroughly study the outstanding problems in the field of automobile consumption and the difficulties in consumer rights protection, actively participate in the legislative work in related fields, timely reflect consumer demands, and promote the improvement of the legal protection of automobile consumption rights protection. At the same time, explore the establishment of a professional Committee on automobile consumption, with the help of experts and lawyers, to improve the efficiency of automobile complaint handling; Explore the establishment of a credit publicity mechanism in the field of automobile consumption, publicly disclose intentional delays, unreasonable rejections and other untrustworthy behaviors that seriously infringe on consumers’ rights and interests, strengthen corporate credit constraints, and promote quality improvement and service improvement. " The relevant person in charge of China Consumers Association stressed that for major and typical violations of the legitimate rights and interests of automobile consumers, investigation, interview, reflection, suggestion, disclosure, criticism, litigation and credit publicity will be comprehensively used to effectively strengthen the protection of consumers and effectively curb the illegal behavior of operators.

　　Beijing, April 17 th　　

　　Cartography/Gao Yue